Senior Operations Manager - Casino & Sportsbook
Van Kaizen Ltd
We are looking for a Senior Operations Manager with proven operational experience in the Portuguese iGaming market , covering both Casino and Sportsbook , who is ready to take the next step in their career and play a strategic role in building an operation from day one.
This is a hybrid role based in Portugal , offering the opportunity to join an exciting start-up from day one. It is ideal for an entrepreneurial, hands-on professional with the ambition to build teams, establish processes, and make a direct impact on the company's growth.
Your Impact
- Lead the entire Casino operation, ensuring an outstanding player experience.
- Oversee the Sportsbook operation and manage relationships with sportsbook providers.
- Work closely with the Executive Team to define the operational and commercial strategy.
- Contribute to the P&L by monitoring key metrics such as GGR, NGR, marketing efficiency, and contribution margin.
- Manage the turnkey platform, third-party suppliers, and product development roadmap.
- Build and lead teams across Marketing, CRM, and Player Support.
- Define acquisition, retention, promotional campaign, and VIP strategies.
- Collaborate with Compliance and other departments to ensure an efficient and fully compliant operation.
What We're Looking For
✔ 5+ years of experience in the iGaming industry, including at least 3 years in an operational management role, with proven hands-on experience in the Portuguese regulated market.
✔ Proven hands-on experience managing Online Casino operations.
✔ Strong understanding of Sportsbook operations, with the ability to manage suppliers, promotions, and performance metrics.
✔ Mandatory experience with turnkey platforms such as Digitain, EveryMatrix, BetConstruct, Soft2Bet, The Mill Adventure , or similar.
✔ Experience analysing commercial and financial KPIs, including GGR, NGR, margins, acquisition, and retention .
✔ A hands-on, results-driven mindset with the ability to thrive in a fast-paced start-up environment.
✔ Excellent leadership, organisational, and decision-making skills.
✔ Fluent Portuguese and professional-level English.
Nice to Have
- Experience working for an operator licensed by the SRIJ .
- Knowledge of platforms such as Digitain, EveryMatrix, BetConstruct, or Soft2Bet .
- Experience working with Sportsbook providers such as Altenar, Kambi, SBTech, or BetConstruct .
- Strong knowledge of CRM, Affiliate Marketing, and player retention strategies.
- Previous involvement in launching an iGaming operator, from licensing through to Go-Live.
Vaga publicada 15 horas atrás
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