Guest Relations JNcQUOI Avenida

At JNcQUOI Avenida , we create exceptional dining experiences in the heart of Lisbon’s most iconic avenue. We are looking for a Guest Relations professional who combines genuine warmth, polished presence, and strong communication skills to ensure an outstanding guest experience.

What you'll do:

• Be the first point of contact for our guests, ensuring a warm, personalized, and memorable welcome;
• Manage reservations, guest arrivals, seating, and table rotation, ensuring a smooth and efficient flow throughout the restaurant;
• Work confidently in a fast-paced environment with high guest volume and table turnover, while maintaining the highest standards of hospitality;
• Anticipate guest needs, manage expectations, and proactively address requests, ensuring every guest feels valued and cared for;
• Communicate closely with the floor and management teams to ensure a seamless guest journey;
• Handle waiting times and unexpected situations with calmness, professionalism, and a solution-oriented approach;
• Represent the JNcQUOI brand with an elegant, welcoming, and professional attitude.

You bring:

• Previous experience in Guest Relations, Hostess, or a similar customer-facing role, preferably within high-end restaurants or luxury hospitality;
• A strong passion for guest experience and hospitality, with excellent attention to detail;
• Excellent English and Portuguese communication skills, with confidence interacting with international guests on a daily basis;
• Comfort working in a high-pressure, fast-paced restaurant environment, particularly with high table turnover;
• Strong communication, organization, and interpersonal skills;
• A polished, composed, and approachable presence, with a genuine ability to connect with guests.

We offer:

• The opportunity to work at JNcQUOI Avenida , one of Lisbon’s most iconic dining destinations;
• A dynamic and international team with high standards of excellence;
• Competitive salary, tips, and opportunities for growth within the JNcQUOI Group;
• The opportunity to develop your career within a leading luxury hospitality group.