Customer Service Representative (Italian Speaking) | Portugal | Remote
Cross Border Talents
Oeiras
- Trabalho remoto
About the Role
Join a dynamic international team supporting viewers and delivering exceptional customer experiences. As the first point of contact, you will act as a brand ambassador, assisting customers in Italian and English through phone, chat, and email channels while providing account, application, and technical support.
Key Responsibilities
- Serve as the first point of contact for viewers
- Provide support via phone, chat, and email
- Assist customers with account and application-related inquiries
- Provide support regarding software functionality
- Troubleshoot system configurations and network settings
- Deliver accurate and timely resolutions to customer inquiries
- Maintain detailed records of customer interactions and cases
- Ensure a high level of customer satisfaction and service quality
Requirements
EU Work Authorization required
Fluent Italian and English (C1+ level)
Strong customer service and communication skills
Technical troubleshooting skills and ability to support software-related issues
Ability to support system configurations and network settings
Customer-focused mindset with a passion for helping people
Must reside within a 50 km radius of the Lisbon office
What We Offer
Performance Bonus
Daily Meal Allowance
Remote Work Model
Comprehensive Training & Onboarding
International and Multicultural Work Environment
Career Growth Opportunities
Stable Full-Time Employment
Schedule
- Monday to Sunday
- Operating hours between 07:00 and 21:00
- Two rotational days off per week
Apply
Send your CV in English to Mostrar e-mail
Subject: Customer Service Representative (Italian Speaking) - Remote Portugal
Vaga publicada 10 dias atrás
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