2026-0145 Quality Ass. Group Demand Capacity Augmentation (NS) PORTUGAL - 2 Oct

Deadline Date: Tuesday 20 October 2026



Requirement: Quality Assurance Group on Demand Capacity Augmentation for the NCI Academy



Location: Oeiras, Lisbon Portugal



Cost Not to Exceed: 2027 BASE: NTE 50,202 EUR



Period of Performance: 2027: From 1st January until 31 December 2027.



Required Security Clearance: NATO SECRET


Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:

1. Current National or NATO SECRET clearance
2. Nationality of one of the NATO member countries
3. Current work visa for the specific location if applying for an in-country position

Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.



Objective


The objective of this SOW is to engage qualified contractors to provide Quality Assurance (QA) support to the NCI Academy, ensuring standardized tools, processes, and best practices are applied across course delivery, instructor performance, and course design and development. The contractor will support both continuous improvement initiatives and demand-based QA activities.


The Contractor shall support both planned and demand-based Quality Assurance activities, including:


- Quality Assurance standardization
- Course monitoring and assessment
- Instructor monitoring and feedback
- Course delivery support
- Course Content Design and Development support
- Quality Management System certification support
- Internal evaluation support

- Instructor workshops
- Individual instructor coaching



Scope of Work


The contractor(s) will perform QA activities on demand for the NCI Academy in the following areas:


QA Standardization:


Successfully complete the QA Quality Focal Point Training (38 hours) to ensure standardized QA processes and tools are applied across all NCI Academy efforts.


Course Monitoring and Assessment:


- Given 10 days' notice, prepare a monitoring and assessment plan for incoming courses. Activities include:
▪ Review of course control documentation.
▪ Development of student intake and exit surveys.
▪ Conduct onsite or remote course observations.
▪ Capture and document observations comparing course delivery to course control documents.
▪ Conduct interviews with instructors and students regarding course conduct and delivery.
▪ Generate a QA Assessment Report based on quantitative data from surveys and observations (report development ≤24 hours).
- Anticipated level of effort: 60 hours per monitoring effort.
- The contractor is expected to accept 80% of requests (8 out of 10)
demanded.



Instructor Monitoring and Feedback:
- Given 10 days' notice, perform instructor monitoring and feedback sessions per NATO instructor competency standards, including:
▪ 2 hours to review lesson plans, presentations, and previous
feedback.
▪ 1-2 hours to conduct onsite observations.
▪ 2 hours to prepare and deliver feedback to instructors.
- Contractor is expected to accept 80% of requests (8 out of 10) demanded.


Course Delivery Support:
- Given 30 days' notice, support the delivery of the CIS Technical Instructor Course (0970) and CIS Methods of Courseware Development Course (0971). Duties include:


▪ Instructional delivery, lesson preparation, student assessment, student feedback.
▪ Courseware update and refinement as part of the NCI Academy Continuous Improvement Process.
- Anticipated level of effort: 50 hours per course iteration.
- Contractor is expected to accept 80% of requests (8 out of 10) demanded.



Course Content Design and Development (CCD) Support:
- Given 10 days' notice, provide CCD support for NCI Academy courses, including:
▪ Development of performance objectives and enabling objectives.
▪ Creation of assessment plans.
▪ Other CCD-related updates as required.
- Anticipated level of effort: 10 hours per CCD review/uplift.
- Contractor is expected to accept 80% of requests (8 out of 10) demanded.



Requirements

Qualifications and Experience

• The candidate must have a currently active NATO SECRET security clearance.
• The candidate must be an experienced trainer and quality assurance specialist working in education and training, in order to provide additional capacity to the NCI Academy Quality Assurance Group.
• The candidate must have experience giving feedback and coaching instructors (minimum 2 years of experience).
• The candidate must have experience in course design and curriculum development including instructional analysis and documentation of performance standards (minimum 3 years of experience).
• The candidate must have certification as a trainer of instructors and/or professional teacher training.
• The candidate must have the ability to perform both onsite and remote QA activities.
• The candidate must have strong analytical, communication, and reporting skills.
• The candidate must have the capability to accept demand-based requests at the required frequency (80% of requests).
• The candidate must be fluent in English and must be able to read and write technical and user documentation.