Dutch Customer Service Representative - Online Advertising - Lisbon, Portugal

Dutch speakers wanted for a Customer Service Representative – Online Advertising role in Lisbon, Portugal. Relocation support available.

At a glance

• Location: Lisbon, Portugal
• Language: Dutch + English
• Salary: 1,350.00 € with accomodation (gross) · 1,609.00 € (without accomodation)
• Start date: 3/8, 24/8, 31/8, 7/9, 14/9, 5/10, 26/10
• Relocation: Supported – see below

About the role

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives for an international role in the online advertising and digital services industry. This on-site position in Lisbon focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence. You will work in a structured, international environment, supporting business clients across multiple communication channels while developing your experience in the digital advertising space.

What you will do

• Supporting small and medium-sized business clients via phone, email, and chat
• Assisting with account setup, product usage, and general troubleshooting
• Providing pre- and post-support for self-service digital advertising products
• Guiding clients on how to use tools effectively to improve their online campaigns
• Identifying recurring issues and trends affecting multiple clients
• Sharing customer feedback and product insights to support continuous service improvement

What we are looking for

• Fluent Dutch, both spoken and written, with good English skills for internal communication
• Comfortable working with digital tools and online platforms
• Customer-oriented mindset with clear and professional communication
• Ability to work independently and manage client issues effectively
• Previous customer service experience is an advantage, ideally in a support or contact center environment
• Willingness to work rotational shifts, including evenings and weekends
• High school diploma or equivalent

Salary

1,350.00 € with accomodation (gross) · 1,609.00 € (without accomodation)

Benefits and what is on offer

• Full-time, on-site position in Lisbon with a Portuguese employment contract
• Paid training with structured onboarding and continuous support
• Relocation assistance for candidates moving to Portugal, including accommodation support
• Competitive compensation package including holiday and Christmas allowances Meal allowance and health insurance from day one 40-hour work week on a rotational schedule and 22 days of paid annual leave
• Long-term career opportunities in an international working environment

Relocation support

permanent accomodation provided - check project files in drive Notes: candidates need to first pass duplicate check and then pass the following test - for natives and also if they are not native dutch speakers

How the process works

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer, then support with paperwork and, where applicable, your move