Deskside Support Engineer (Netherlands)

Role

Deskside Support Engineer

About the Role

The Deskside Support Engineer will provide on‑site workplace support at the customer’s location in De Meern (Netherlands). The role requires strong hands‑on skills in end‑user device troubleshooting, Microsoft 365 support, device lifecycle activities, and coordination with remote engineering teams. The engineer will work independently on‑site, ensuring high‑quality support, professional communication, and operational continuity according to agreed service processes.

Responsibilities

• Provide hands‑on support for laptops/desktops, peripherals, printers, and workplace connectivity (wired/wireless/VPN user setup)

• Troubleshoot Microsoft 365 applications at user level (Outlook, Teams, OneDrive, Office)

• Perform device lifecycle tasks: preparation, swaps, break/fix coordination, onboarding and offboarding support

• Support meeting‑room equipment: printers, docks, monitors, AV connectivity (basic troubleshooting)

• Act as local “hands & eyes” for remote engineering teams (cabling checks, power cycles, patching, device installation/collection)

• Maintain on‑site buffer stock, manage shipping/receiving, track assets, and coordinate with procurement/logistics

• Work fully integrated with the Kyndryl Service Desk: update tickets, document actions, escalate to L2/L3 when required

• Ensure coverage and backfill during absence periods (vacation/sickness)

• Represent the service professionally and communicate effectively with end users and remote teams

• Work independently on customer premises during normal business hours (5x8)

Mandatory Requirements

Professional Experience

• Hands‑on workplace support experience (hardware, software, connectivity)

• Experience supporting Microsoft 365 applications at user level

• Experience with device lifecycle management (preparation, swaps, break/fix, onboarding/offboarding)

• Experience with peripherals and meeting‑room equipment troubleshooting

• Experience working with Service Desk ticketing workflows

• Ability to work independently on customer premises

• Strong communication and customer‑facing skills

• Experience in stock/logistics coordination (asset tracking, shipping/receiving)

• Additional competencies:

– Professional and representative behavior

– Ability to work alone and manage priorities

– Reliability and punctuality

– Problem‑solving mindset

– Ability to collaborate with remote teams

Languages

• Dutch — B2 - C1 (mandatory)

• English — B2 (mandatory)

Location

• De Meern, Netherlands

Work Model

• On‑site

• Full‑time