Back Office Specialist - German Speaker (M/F/X)

Are you fluent in German and looking for your next career move? We are looking for motivated professionals to join our dynamic back-office team. As part of a market leader in the automotive insurance industry, you will play a key role in managing essential policy operations. If you thrive in fast-paced, international environments and are looking for professional growth, we want to hear from you. responsabilidades chave Your role: Ensure proper registration records in the information systems; Manage automotive claim repair following contract coverage; Check the admissibility of requests; Contact by phone all departments needed; Contact by mail all departments needed; Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation; Notify the decisions to customers and/or business partners; Ensure administrative management of all operations prearranged; Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures; Guarantee a healthy team spirit; Demonstrate a professional response to stress; Guarantee the continuity and stability of team; Propose improvements to working methods and assist in the implementation of these improvements; Be source of proposals and suggestions in order to improve daily work; Ensure the feedback to the hierarchy and alert when necessary; Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers; Ensure compliance with professional secrecy data confidentiality; competências Your skills: High-school diploma or higher High fluency of the German language (level C1 minimum) Excellent English skills (B2 level minimum) Availability to work in a hybrid system and go to the office in Matosinhos, Porto Drive to learn and grow within the insurance field Willingness to be part of a multicultural and dynamic team principais benefícios What you receive: Base salary: €1300-€1350 gross/month (depending on experience) Daily meal allowance: €12 Life insurance Health insurance Schedules form 9:00 am to 6:00 pm Monday to Friday and on bank holidays. First month on site, with the possibility of a hybrid work at a later date Location: Porto, Portugal #J-18808-Ljbffr