Department Manager Lisboa

Position Department Manager – Lisbon Boutique Purpose of the Job Reporting directly to the Store Director of our Lisbon boutique, the Department Manager will play a key role within their product category and will be responsible for motivating the team to maximize profitable sales, while ensuring all KPIs are met and delivering Dior‐class customer service. As the owner of the assigned product category, they will continuously seek to improve business performance by developing and implementing innovative initiatives and action plans. They will provide "Manager on Duty" coverage and help foster a collaborative and positive working relationship with the wider management team. They will receive advanced training from HQ and participate in occasional seminars. Missions Description Team Management Coach the team, developing talents daily and evaluating performance of sales team members. Lead the department team through briefing, goal setting, training on the product category and feedback sharing. Create a team spirit whilst managing, motivating, and driving the team to increase sales and ensure efficiency. Lead by example in demonstrating role model behavior. Sales & Customer Management Maximize sales results and performance indicators on the product categories. Stimulate sales results based on a very good knowledge of luxury fashion. The person can attract and manage solid relationships with customers. Manage a portfolio of local and international clients; possess excellent interpersonal skills and create long‐term relationships built on trust and communication. Track, monitor, and communicate sales targets and KPIs. Act as a Dior Ambassador for customers and the store team and have a strong understanding of the brand DNA. Product Supervisioning Coordinate and monitor product category performances through analysis and reports in agreement with the Retail Merchandiser to ensure an appropriate action plan to develop the business category. Train the team on product knowledge and development, keeping the team up to date with market trends and business objectives. Be involved in purchasing and restocking in connection with the Store Manager and Assistant Store Manager on their categories. Supervise stock management on their categories, organization (incl. inventory) and maximization. Procedure Monitoring Comply with the company's charter and its prevailing codes and procedures. Ensure all company policies and procedures are properly applied; instruct and supervise staff in correct execution of operating procedures within the shop. Profile An experience of a minimum of 5 years in retail team management in the luxury sector is required. Goal‐oriented mindset Leadership Problem‐solving capability Excellent communication skills Analytical skills Good stress management and ability to work under pressure Teamworking Emotional intelligence Excellent time management and prioritization skills Dynamism and flexibility Mentoring and coaching attitude The company Christian Dior Couture is committed to the respect of privacy of each Talent. For any question concerning the protection of your personal data from Dior, please contact us at Ver o e-mail no tdrct.com. Encouraging inclusion and diversity in all its forms, Christian Dior Couture has been committed to allowing employees to be themselves and to be accepted in their uniqueness within the Maison. #J-18808-Ljbffr