Polish-Speaking Pet Care Customer Specialist - Lisbon, Portugal (Work From Home)

Polish-speaking Pet Care Customer Specialist — Lisbon, Portugal. 1059.34€ with accomodation. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Polish
• Salary: 1059.34€ with accomodation
• Start: 7/9
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal. If you’re passionate about delivering exceptional customer service and enjoy helping people, this is an exciting opportunity to join an international team supporting pet owners across multiple communication channels. You’ll provide expert assistance, resolve customer inquiries, and help create a positive experience for every

What you'll do

• Provide customer support to pet owners via phone, email, and other communication channels
• Respond to product-related inquiries and deliver accurate information
• Resolve customer issues efficiently, aiming for first-contact resolution whenever possible
• Manage your own case workload while independently identifying the best solutions for customers
• Escalate complex issues when necessary to minimize business risk
• Record customer interactions accurately in the CRM system
• Contribute to continuous improvement by capturing customer feedback and insights
• Work collaboratively with your team to achieve service quality targets and performance objectives

What we're looking for

• Native-level fluency in Polish
• Good command of English
• Excellent communication and interpersonal skills
• Customer-focused mindset with a genuine passion for delivering outstanding service
• Strong problem-solving and organizational abilities
• Ability to work independently while managing multiple customer cases
• Comfortable working with CRM systems and digital tools
• An interest in animals or previous experience related to pet care is considered an advantage

Salary

1059.34€ with accomodation

Benefits

• Office-based position in Lisbon, Portugal
• Relocation support, including the option of company accommodation for eligible candidates relocating from more than 100 km away Monday to Friday schedule, 08:00–17:00 Full-time employment
• Comprehensive onboarding and 5-day paid training
• Health insurance from the first day of employment Meal allowance Holiday and Christmas allowances paid in accordance with Portuguese employment law
• Modern office facilities with excellent amenities
• Ongoing training and professional development opportunities
• International and multicultural working environment with excellent career growth prospects

Relocation support

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.