Swedish-Speaking Customer Support

Swedish-Speaking Customer Support & Reactivation Specialist – Lisbon, Portugal Introduction A leading global customer experience provider is recruiting Swedish-speaking Specialists for an on-site role in Lisbon . This position supports a fast-growing subscription-based service, focusing on managing customer accounts and re-engaging former members to ensure a high-quality customer journey. Your Role Outbound Engagement: Contact former or inactive customers via calls, email, and chat to understand their needs and encourage them to reactivate their service. Customer Support: Provide professional and engaging assistance to current users across multiple communication channels. Subscription Management: Assist with account updates, plan changes, and delivery inquiries. Problem Solving: Identify customer concerns and provide tailored solutions to improve their overall experience. Retention: Play a key role in customer retention and overall satisfaction by maintaining high service quality standards. Your Qualifications Language Skills: Fluent Swedish (C1/C2) and a good command of English . Experience: Previous experience in customer support, sales, or contact centers is an advantage. Communication: Strong persuasion and communication skills, particularly for outbound phone interactions. Mindset: Customer-focused, proactive, and able to work toward performance targets. Adaptability: Comfortable using digital tools and working in a fast-paced, multicultural team environment. The Offer Position: Full-time, on-site role in Lisbon (40 hours per week). Training: 6 days of fully paid structured onboarding and training. Compensation: Training compensation provided upon successful completion. Health: Private health insurance from day one. Time Off: 22 days of paid annual leave plus Portuguese public holidays. Relocation Support: Flight costs reimbursed. Accommodation provided for candidates moving from abroad. Environment: Modern office located near the beach with excellent transport links. Growth: Career development opportunities within a major global organization. This role is ideal for Swedish speakers who enjoy a blend of support and proactive engagement, offering a chance to build a career in one of Europe's sunniest capitals. #J-18808-Ljbffr