Account Manager Groceries - Portugal (They/She/He)

Overview Account Manager Groceries - Portugal (They/She/He) — Full-time Glovo is part of the Delivery Hero Group, a global local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Delivery Hero is listed on the Frankfurt Stock Exchange and is part of the MDAX index. What you will do Enhance operational performance metrics (orders, users, revenue) and streamline operations for a designated group of Top Partners in Groceries. Foster enduring partnerships with Top Partners; improve their business metrics, promotional activities, interaction levels, and Partner retention over time. Shape delivery operations and provide strategic counsel using industry insight, data analysis, and domain knowledge. Build and maintain relationships with Glovo's Top Partners in the country through proactive communication, identifying needs, and conducting meetings and business reviews. Gather partner feedback and translate it into product, marketing, and operations improvements. Represent Glovo's mission, brand values, and product offerings to partners. What you will bring to the ride 1-2 years of experience in high-performance analytical roles (e.g., consulting, startups, or business operations). Proficient in data analysis, particularly with Google Sheets; able to extract insights and provide actionable recommendations to partners. Passionate about delivering exceptional customer experiences; proactive in identifying opportunities; able to nurture positive, enduring partner relationships. Excellent communication and interpersonal abilities; able to articulate recommendations persuasively and influence stakeholders. Strategic thinker with hands-on experience executing initiatives; capable of working autonomously from concept to completion. Meticulous attention to detail; aims to be a trusted ally for merchants using the Glovo app. Willingness to tackle complex issues and persevere through challenges. Experience managing processes at scale and strong project management skills. Proficiency in English and native fluency in Portuguese. Empathetic, inclusive and curious attitude. Note: The organization supports diverse profiles and encourages applicants from all backgrounds. Skills can be learned; diverse perspectives are valued. If you do not meet every "must" requirement, you are encouraged to apply. Benefits Private health insurance. Monthly Glovo credit. Option to work from home two days per week; remote work flexibility up to three weeks per year and personal days off. Online therapy and wellbeing benefits. Here at Glovo, we thrive on diversity and are committed to equal opportunities for talent from all backgrounds — all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and other unique characteristics. We encourage you to bring your authentic self to work. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs). Delve into our culture by visiting our Instagram, LinkedIn, and website. #J-18808-Ljbffr