Senior Technical Support Specialist
ITDS Portugal
Unleash your technical expertise — drive innovative support solutions that empower global technology!
Lisbon-based opportunity with hybrid work model.
As a Senior Technical Support Specialist, you will be working for our client, a leading innovator in the technology sector. You will play a crucial role in delivering exceptional technical assistance, ensuring seamless user experiences, and supporting the deployment of cutting-edge solutions to clients across Europe. Join us to be at the forefront of technological excellence and continued career growth.
Your main responsibilities:
- Provide advanced technical support to clients via various communication channels, resolving complex issues efficiently.
- Collaborate with cross-functional teams to troubleshoot, escalate, and resolve technical problems.
- Document support interactions thoroughly to ensure knowledge sharing and continuous improvement.
- Assist in the onboarding and training of new users, ensuring optimal system utilization.
- Contribute to the development of technical documentation and user guides to improve support processes.
- Maintain up-to-date knowledge of product features, updates, and industry best practices.
You're ideal for this role if you have:
- At least 2 years of experience in technical support or a related field.
- Strong problem-solving skills with a customer-focused approach.
- Proficiency in English and French, with excellent communication skills.
- Technical knowledge of software, networks, or IT systems.
It is a strong plus if you have:
- Certifications such as CompTIA, ITIL, or relevant technical credentials.
- Experience supporting enterprise-level solutions or cloud platforms.
Language required for the role:
- Good command of English and French.
Eligibility to work in Europe:
- Only candidates with an existing legal right to work in the European Union will be considered for this role.
#MAKEYourCareerBETTER
Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.
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Vaga publicada 8 dias atrás
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