Customer Service Representative (Dutch + English C1) – Hybrid | Porto

Location: Porto, Portugal

Work Model: Hybrid

Start Dates: 12 March 2026 & 9 April 2026

Base Salary: €1,100 gross x14 months

Attendance Bonus: €150 x11 months

About the Role

We are hiring Dutch-speaking Customer Service Representatives to join a dynamic and international team in Porto.

This role requires flexibility and comfort working in a 24/7 rotational environment, supporting customers across multiple channels while maintaining high-quality service standards.

Working Schedule

Monday to Sunday – 24/7 rotational shifts
2 rotative days off per week

Night Shift: 22:00 – 07:00
The night shift team is relatively small, meaning agents may only cover night shifts occasionally during the month. However, candidates must be fully comfortable with a 24/7 rotation model.

Responsibilities

Provide customer support via phone, email, and chat
Handle inquiries and resolve issues efficiently
Ensure accurate documentation of customer interactions
Maintain service quality and performance standards
Work collaboratively within a team environment

Requirements

Fluent Dutch (C1–C2)
English C1 level (mandatory)
Strong communication and problem-solving skills
Flexibility to work 24/7 rotational shifts, including occasional night shifts
Customer-focused and adaptable mindset

Recruitment Process

Candidates will complete a Harver assessment test
Submissions will be sent for validation
Market-specific recruiters will be assigned accordingly

Whats Offered

Hybrid work model in Porto
Salary package: €1,100 x14 months
Attendance bonus: €150 x11 months
International and multicultural work environment
Career development opportunities

If you are flexible, customer-oriented, and ready to work in a dynamic 24/7 environment, this could be your next opportunity!

Customer Service Representative (Dutch + English C1) - Hybrid | Porto*