Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?
Are you Spanish native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy city of Porto ?
So we have the perfect opportunity for you!

Your future project: join our Spanish Customer Support team.

Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include:

Manage hosts and guests queries
Being able to present the best available solutions taking advantage of a community marketplace with millions of users
Join a specialized and open-mind team that offers support through written communication and phone
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

Native or proficient level of Spanish (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Must hold EU citizenship or valid work permit for Portugal
Be a local candidate or willing to relocate to Porto, Portugal (Work on site)

Benefits.

Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

Apply today!

Spanish Customer Advisor for Airbnb - Porto, Portugal