Customer Support Agent

O que procura nos candidatos

Our client, a big operator in the IT and technology sector, is now seeking to employ highly qualified and highly motivated employees who offer a technical support services to its clients.

Responsibilities:

• The Service Desk Agent will provide with excellent Level 1 Technical Support to customers (B2B) by email, phone and / or chat both in Dutch and in English languages

• Escalating issues to the different departments accordingly

Que funções irão desempenhar

Responsibilities:

• Establish an efficient, courteous and personalized contact with customers by phone, in Dutch.

• Be autonomous, do not hesitate to improve your own learning to ensure you have enough

knowledge and mastery of software to excel in the role.

• Being multitasking and adapting to a very dynamic environment.

• Continuously looking for ways to provide an effective solution for Customer’s needs while

improving the team’s and your own performance.

• Respect established processes, service level agreements with clients in terms of quality by

achieving and excelling individual and team goals.

• Establish and maintain effective collaboration with client’s partners.

• Be able to maintain a constructive state of mind even in difficult situations.

Quais os benefícios oferecidos

* Very good relocation package if you are not based in Portugal

* Competitive based salary + performance bonus 

* Health insurance

* Career progression (possibility to apply for higher position internally)

* Additional bonuses like activity club to choose (for ex. Gym), languages ​​courses for free, doctor at the workplace, healthy food for free