Customer Support Advisor - Dutch-speaking
€1,313 a €1,434 por mêsGodHeir Services
Porto
- Trabalho remoto
Customer Service Representative
Portugal
Remote, Full Time
€1.313 - €1.434
Dutch C1, English C1
About the Job Posting
Join a remote, Dutch-speaking customer support team in Portugal, helping customers with orders, payments, and returns for a leading international e-commerce platform.
Language Requirements
Dutch C1, English C1
Job Description
We are seeking a Dutch-speaking customer support professional to join a remote team supporting a leading online marketplace in the Netherlands. This role is based in Portugal, offering flexible remote work and opportunities in a fast-growing e-commerce environment.
What you will do
- Provide customer support via phone and email
- Assist customers with orders, deliveries, payments, and returns
- Troubleshoot issues related to online purchases
- Act as a point of contact for external sellers
- Provide information about digital products
- Escalate and reroute complex issues to relevant departments
- Maintain a friendly and professional customer experience
Candidate profile
- Fluent in Dutch and English (C1 level)
- Strong communication and problem-solving skills
- Customer-oriented mindset
- Ability to work independently in a remote environment
- Comfortable handling multiple tasks and responsibilities
- Team player with a proactive attitude
What we offer
- Salary of €1,434.82 gross/month (without accommodation)
- Salary of €1,313.32 gross/month (with accommodation option)
- Remote work within Portugal
- Full-time contract (40 hours per week)
- Rotational shifts from Monday to Sunday, 07:00–23:00
- International and multicultural work environment
- Career development opportunities
- Full training provided
Hard requirements
- For Belgian: Secondary education completed or 12 years of schooling
- For Dutch: Diploma equivalent to high school
- Valid EU Passport
- Clean Criminal Record
Relocation
- Flight tickets refunded up to €350 after passing training and signing the contract
- Airport pick-up and support with documents
- Option for private room in a shared apartment
Vaga publicada 20 dias atrás
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