Hebrew Customer Delight Specialists - Relocate from Israel to Lisbon

Still in Israel? This role is in Lisbon, Portugal and the move is paid for. 1478.16 € with accomodation + SB 1K€ +.

Where this job is

To be clear before you read on: the job is in Lisbon, Portugal, not in Israel. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive. Remote roles need to be residing at most 100kms from Lisbon or Porto office
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

What you'll earn in Portugal

1478.16 € with accomodation + SB 1K€ +

On top of the salary

• Private Health Cover
• Meal Allowance
• Paid Training

The role

CloserHire is partnering with a leading international company to recruit Hebrew-speaking Customer Support Specialists for a digital advertising support project in Lisbon. In this role, you will provide B2B support to small and medium-sized advertisers, helping customers optimize their campaigns on social media platforms. You will resolve technical issues, guide clients on using advertising tools, and ensure a high-quality customer experience while supporting the growth of their business .

Day to day that means support advertisers across multiple channels, including chat, email, and phone, convert most email and chat cases into outbound calls to provide personalized, white-glove support, provide pre- and post-sales assistance for self-service products, assist clients with troubleshooting, reporting bugs, and using platform features effectively, identify trends and solve problems affecting multiple SMB clients, manage multiple tools simultaneously and perform multitasking efficiently, and ensure timely resolution of inquiries and maintain high customer satisfaction.

What you need

• Team player with a proactive and adaptable attitude
• Previous experience in customer support, technical support, or digital advertising support is a plus
• Ability to handle high-volume queries and multitask effectively
• Comfortable using multiple digital tools and platforms
• Customer-focused, empathetic, and professional
• Strong communication and problem-solving skills
• Hebrew (C1/C2) with good English skills

The rest of the package

You also get full-time on-site position in Lisbon, rotational shifts, 40 hours/week, Monday to Sunday, 06:00 – 00:00 CEST, including weekends and Portuguese public holidays; compensatory days provided if working on holidays, paid training period of 15 working days, 8 hours/day, covering system usage, product knowledge, and customer handling, professional guidance and structured onboarding, international and multicultural work environment, career development opportunities within the digital advertising and customer support sector, health insurance and meal allowance from day one, and full support from CloserHire throughout the recruitment and onboarding process.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

How the move actually works

• Apply with your CV — we reply either way
• A 30-minute call with us, in your own language, to talk the move through honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.