French, English-speaking Customer Service
Cross Border Talents
Join Concentrix in Lisbon, Portugal, as a Customer Service professional. In this role, you will provide essential support to customers, utilizing your strong communication and moderation skills in both French and English.
Responsabilities:
- Apply strong moderation skills to make objective, accurate, and consistent decisions based on policy guidelines.
- Handle customer interactions with a customer-focused mindset, empathy, and objectivity while applying platform policies.
- Manage high workloads and adapt to peak queue volumes during promotional and seasonal campaigns.
- Ensure a high level of attention to detail and accuracy in all tasks.
- Utilize strong organizational and time-management skills to work efficiently in a fast-paced environment.
- Handle sensitive content professionally, demonstrating sound judgment and integrity.
WORK MODEL: On-site
SCHEDULE: Full-time, 24/7 rotative shifts (Monday to Sunday) with 2 rotative days off.
RELOCATION: Relocation support provided
Vaga publicada 5 dias atrás
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