French Customer Support in Braga (Hybrid - NO Weekends)

Kickstart Your Career in Customer Support! Join a friendly, fast-paced team where empathy, teamwork, and professionalism are at the heart of every interaction. If you're proactive, organized, and enjoy solving problems for others, this role is a great step toward a long-term career in customer support. Role Overview As a Customer Support , you'll be the main point of contact for customers, assisting them through phone, email, and live chat. Your focus will be to provide quick, accurate answers and ensure a smooth and positive customer journey. Key Responsibilities Multi-channel support: Assist customers professionally via phone, email, and chat Problem solving: Respond to questions about products/services, troubleshoot issues, and support account-related requests Customer guidance: Explain solutions clearly, address concerns, and ensure customers feel supported Accurate documentation: Log interactions and resolutions carefully in internal systems Escalations: Flag and elevate complex or sensitive cases according to procedures Team collaboration: Work closely with internal teams to resolve issues efficiently Quality & targets: Meet service KPIs, quality standards, and response-time goals Ongoing learning: Stay updated on products, policies, and best practices to deliver excellent support Requirements Language Proficiency: Fluent in French (C2 level) Eligibility: EU citizenship or a valid Portuguese residency card Experience: 0–1 year in customer support or a related role Skills: Strong communication, analytical, and problem-solving abilities Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment Why Join Us? Competitive Salary: Compensation that reflects your skills and potential Performance Bonus: Recognition for outstanding results Meal Allowance: Daily support for your meals Transportation Support: Assistance with commuting costs Health & Life Insurance: Comprehensive coverage for your peace of mind Relocation Package: Smooth transition support if you're moving to Portugal Hybrid Work: Balance the best of in-office collaboration and remote flexibility Ready to elevate your career? Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service! #J-18808-Ljbffr