German customer support- remote

This is a remote position.

We are looking for fluent German speakers (C1 min) with a good English level (B2 min) to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What we are looking for in a candidate:

• Speak C1 level of German and B2 of English
  
• Good communication and soft skills
  
• Willingness to learn
  

What you will have to do:

• Communicate with customers (by chat, e-mail and phone) and ensure maximum satisfaction
  
• Your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
  
• Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:
  

- Identify account holder;

- Verify account information; 

- Comply with all regulatory guidelines and procedures provided by Customer.

What you will be offered:

- Complete paid training

- Private health insurance

- Many other benefits

Important information:

It is mandatory that you have an EU passport or a Portuguese residence card.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.