German Customer Advisor for Content Creators - Portugal

Description

Join an international customer experience company in sunny Lisbon and work on behalf of one of the world’s leading social media platforms.You will become part of a multicultural team supporting content creators, influencers, and business customers. This is an excellent opportunity to develop your digital customer service skills while living and working in Portugal.Support content creators and influencers across different social media platforms.Handle subscription management, account management, and technical troubleshooting.Respond to new and existing business customers by phone, email, and live chat.Make outbound callbacks and proactively contact customers who previously requested support.Assist customers after they have independently purchased services.Identify effective solutions using the company’s internal knowledge base.Provide professional, accurate, and friendly customer service.Focus exclusively on customer support—this is not a sales position.

Requirements

You are fluent in German, both spoken and written.You have a good command of English, as the training and internal communication will be in English.You have excellent communication and problem-solving skills.You are comfortable using social media platforms and digital tools.You are customer-focused, proactive, and able to work independently.You are available to work rotating shifts from Monday to Sunday between 08:00 and 24:00.You are willing to work fully on-site in Lisbon.You are eligible to complete the required background and reference checks.

Offer

Portuguese employment contract with long-term career opportunities.Paid training lasting approximately two weeks.Private health insurance from the beginning of your employment contract.22 paid holiday days per year.Meal allowance of €7.00 per working day.Monthly performance bonus of up to €100.00.Monthly gross package of up to €1,574.67 without company accommodation.Accommodation option in a shared company apartment for eligible international candidates.Airport pickup and administrative support when relocating to Portugal.Reimbursement of your flight to Portugal.One annual flight to your home country.Free Portuguese language courses and leisure activities.Modern office in Lisbon with convenient access to public transport.