Remote Technicien Support / Helpdesk - Marché Français (Portugal)
€1,318.34 por mêsAVEC
Aveiro
- Trabalho remoto
Nous recherchons un Technicien Support pour le marché français, afin d'assurer l'assistance technique et fonctionnelle auprès des utilisateurs dans un environnement dynamique et digital. Le poste est basé au Portugal , en télétravail, avec présence ponctuelle sur site selon les besoins du projet.
Missions principales
- Réception et gestion des demandes d'assistance (téléphone, e‑mail, chat).
- Support de troisième niveau : résolution des incidents non résolus au niveau 2.
- Analyse des erreurs et des problèmes liés aux applications informatiques.
- Assistance technique sur des applications spécifiques.
- Vérification des données clients dans la base de données.
- Suivi des protocoles établis et utilisation d'outils informatiques complexes.
- Proposition d'améliorations basées sur les incidents observés.
- Participation aux formations internes pour développement et mise à jour des compétences.
Profil recherché
- Connaissance du produit/service.
- Maîtrise de MS Office , MySQL , Slack , Postman .
- Français C2 obligatoire.
- Anglais B2 obligatoire.
- Compétences techniques en résolution de problèmes et dépannage.
- Excellentes capacités de communication écrite et orale.
- Orientation client, coopération, flexibilité et volonté d'apprendre.
- Capacité à gérer efficacement les tickets et demandes d'assistance.
Formation
- Durée : 12 jours ouvrés , 8h/jour, en anglais.
- Programme : outils informatiques, produits et services, gestion clientèle.
- Rémunération formation : 185,60 € nets par semaine .
Conditions de travail
- 40 heures par semaine , du lundi au vendredi, entre 08h00 et 17h30.
- Vacances selon la loi portugaise (20 à 22 jours/an).
- Période d'essai : 1 mois .
- Modèle actuel : télétravail , avec présence ponctuelle à Porto(1 fois par trimestre).
Salaire
- Salaire brut mensuel total (sans logement) : 1318,34 €
Localisation
Remote Portugal — Porto (selon les besoins du projet).
Candidature
Envoyer votre CV à : Mostrar e-mail
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