Content Moderator (Italian)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Italian speaking  Content Moderator  for their office in Lisbon .  

Position: Content Moderator

Location: Lisbon, Portugal 

Employment type: Full-time (6 month contract)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

• Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards

• Reviewed content in line with established service level agreements (SLAs) and quality benchmarks

• Ensured uploaded content complied with platform policies, legal standards, and safety guidelines

• Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency

• Identified and escalated issues through proper internal channels, adhering to company protocols.

REQUIREMENTS:

• Native/fluent in Italian both verbal and written (C2 level). Fluent in English (minimum B2 level)

• Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight

• Solid understanding of e-commerce platforms and industry practices

• Able to manage high workloads and maintain performance during peak promotional periods

• Strong customer service skills with empathy, effective communication, and balanced decision-making.

BENEFITS:

• Working schedule: Monday - Sunday, 24/7 rotating shifts

• Modern office in a city center with open spaces, easy to access with public transportation

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance and much more.