Developer Support Agent - Polish Market - Lisbon, Portugal (Relocation Package)

Polish-speaking role in Lisbon, Portugal. 1050€ with room. Relocation support included.

At a glance

• Location: Lisbon, Portugal
• Languages: Polish
• Salary: 1050€ with room
• Start: 6/10
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

CloserHire is partnering with a global tech and customer experience leader to hire highly motivated individuals to join their developer support team in Lisbon. In this role, you’ll support a widely-used developer platform by helping resolve technical and policy-related issues, ensuring high-quality communication and service standards. If you’re fluent in Polish and English, have an eye for detail, and want to work with innovative technologies, this is a great opportunity

What you'll do

• Handle escalations and appeals from developers regarding actions taken on their apps
• Break down complex technical and policy-related issues into clear summaries via email, chat, and ticketing systems
• Conduct in-depth research and apply critical thinking to reach policy-compliant decisions
• Review, curate, and maintain developer-facing content and documentation
• Communicate effectively on technical concepts such as APIs, APKs, NFC, Bootloader, and related topics
• Collaborate with internal teams to resolve complex support cases
• Proofread and edit developer-facing documents to meet publication standards
• Participate in certification processes and regular testing to stay up-to-date on policies and procedures

What we're looking for

• Fluency in Polish (C1+) and English (B2+) 1–2 years of experience in customer support, technical support, or developer relations
• Strong communication and writing skills, with attention to clarity and tone
• Analytical mindset with solid troubleshooting capabilities
• Familiarity with mobile applications, developer tools, or technical policy environments is a plus BA/BS degree or equivalent work experience
• Highly organized, collaborative, and adaptable to shifting priorities

Salary

1050€ with room

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

Benefits

• Modern office, well-connected location 4-week training program (in English) covering tools, policies, and customer management
• Long-term employment opportunity with structured career development
• Access to company-rented accommodation (fully equipped, available for qualifying employees)
• Private health insurance from the first day of employment
• Meal allowance provided via card, usable in a variety of establishments
• Portuguese employment contract with applicable public holiday compensation and vacation days
• Work schedule: Monday to Friday, rotating shifts between 07:00–19:00 (8-hour shifts + 1-hour break)

Relocation support

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)
• Oeiras - Govo Building

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.