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Spanish Customer Support Representative

€945 por mês

The Lemon Consulting

Position: Customer Support Representative

Location: Lisbon/Porto, Portugal

Work model: 100% On-site

Employment type: Full-time

Salary: 945€ gross per month

DUTIES AND RESPONSIBILITIES:

  • Provide friendly, efficient support as the first point of contact for a global community of users
  • Handle and resolve customer issues across inbound calls, chats and emails
  • Identify and escalate issues appropriately
  • Write thoughtful, accurate responses and customise prepared templates for customer communications
  • Research and troubleshoot problems using available resources
  • Arbitrate between users when needed
  • Manage multiple concurrent tasks effectively

REQUIREMENTS:

  • Spanish at C2 level and English at B2 level
  • High school diploma
  • Customer service skills, including complaint handling, troubleshooting and problem solving
  • EU citizenship
  • Based in Lisbon or willing to relocate to Porto
  • Available for on-site work on rotational shifts within a 24/7 operation

OFFER:

  • Performance bonus based on KPIs, applicable from the 4th month
  • Meal allowance
  • Christmas and Holiday bonuses
  • Health insurance plan after 6 months on contract
  • Relocation support for EU citizens, including travel ticket reimbursement
  • * Performance bonus of up to €120 based on KPIs, applicable from the 4th month
    * Meal allowance of €8.50 per worked day, paid with salary
    * 22 business days of annual leave
    * Christmas and Holiday bonuses, each equal to one month's base salary
    * Health insurance plan after 6 months on contract
  • * Relocation support for EU citizens, including travel ticket reimbursement of up to €200 (reimbursed after 3 months on receipt)
    * Accommodation support of €360 per month for 3 months, plus assistance with temporary and permanent accommodation
Vaga publicada 4 dias atrás
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