Technical Customer Service Specialist (German Speaker) EU
Cross Border Talents
We are looking for a proactive and customer-focused Technical Customer Service Specialist fluent in German to join our growing team in Portugal. In this role, you will be the first point of contact for customers, providing high-quality technical assistance and ensuring a seamless user experience.
If you enjoy problem-solving, communicating with people, and working in an international environment, this opportunity offers both professional growth and an exciting relocation experience.
Key Responsibilities
- Provide technical support to German-speaking customers via phone, email, and chat
- Troubleshoot and resolve product or service-related issues efficiently
- Guide customers through step-by-step solutions and system functionalities
- Escalate complex technical cases to relevant teams when necessary
- Maintain accurate records of customer interactions and solutions
- Deliver an excellent customer experience by combining technical expertise with empathy and professionalism
Requirements
- Native or fluent German (C1/C2 level)
- Good command of English (B2 or higher)
- Strong problem-solving and analytical skills
- Interest or experience in technical support, IT, or customer service
- Excellent communication and interpersonal abilities
- Ability to work in a fast-paced and team-oriented environment
Eligibility
- EU citizenship OR
- Valid work permit for Portugal
What We Offer
- Competitive salary and performance-based bonuses
- Relocation support for candidates moving from outside Portugal (flight assistance, accommodation support, and onboarding guidance)
- Comprehensive training and continuous learning opportunities
- Career development in an international company
- Modern office environment and supportive team culture
- Health insurance and additional benefits
Why Portugal?
Portugal offers a high quality of life, a vibrant international community, and a pleasant climate year-round. Whether you're drawn to coastal living or city life, it's an ideal place to grow both personally and professionally.
Apply Now
Join us and become part of a dynamic team where your language skills and technical abilities make a real impact every day.
We look forward to meeting you!
Vaga publicada 2 dias atrás
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