Norwegian-speaking Technical Support Agent in Lisbon, Portugal

Experience the power of a game-changing career

Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions in over 70 countries. They are proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations. You will fulfill client expectations related to operational excellence: high targets regarding quality, efficiency, and customer journey improvement.

Career growth and personal development

Our client provides all the training, cutting-edge technologies, and continuous support you need to succeed. There’s real career and personal growth potential—about 80% of their managers and leaders have been promoted from within! That’s why they offer a range of FREE Learning and Leadership Development programs designed to set you on the path to the career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Manage supplier invoices in the internal system
• Enlighten suppliers concerning invoice doubts
• Answer suppliers through outgoing and incoming calls and emails
• Evaluate the need for escalation
• Put suppliers in contact with the client when necessary

Your qualifications

This role is a great match if you:

• Have a high level of Norwegian (written and oral) and fluency in English (B2)
• Have strong analytical and problem-solving skills
• Have proficiency in Excel and good communication skills
• Are autonomous and able to ensure end-to-end delivery of cases
• Are responsible, flexible, dynamic, and resilient

If you feel you don’t check every box, we still encourage you to apply. Our client will do their best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, you’ll have access to benefits that support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Lisbon, Portugal
• Bring-a-friend (referral) bonus opportunities
• Fully paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes