WORKPLACE ENGINEER (M/F/D)

Descrição da Função

Your new Company

Havi , a global leader since 1974, employs over 10,000 people and serves customers in more than 100 countries. Specializing in the foodservice industry, Havi  provides innovative supply chain and logistics solutions, including analytics, planning, distribution, and freight management.

Havi’s diverse teams collaborate seamlessly across locations and functions, embodying a spirit of integrity and creativity to serve their customers in the best way possible. 

Your new Role

The Workplace Engineer  plays a pivotal role in shaping the Modern Digital Workplace by managing and securing the identity lifecycle and end-user access across the Microsoft 365 ecosystem within Havi. This role ensures that all users enjoy a secure, efficient, and integrated experience, bridging identity management, device compliance, and security protocols.

As a Workplace Engineer  you will be responsible for:

• Identity & Access Management » Administer user identities via Azure Active Directory (AD) and Entra ID, ensuring robust and secure authentication;
• Security Enforcement » Implement and maintain advanced security measures like Multi-Factor Authentication (MFA) and Conditional Access to protect user access;
• Device Management & Compliance » Oversee end-user device security and compliance using Microsoft Intune, ensuring a safe and productive environment;
• Microsoft 365 Integration » Manage identity components across Exchange Online, SharePoint, and Teams, enabling secure and seamless collaboration;
• Access Control & Role Management » Configure and maintain access permissions, user roles, and security settings within Azure AD;
• Expert Support & Troubleshooting » Provide advanced support for escalated identity and access issues, ensuring quick resolution and minimal disruption;
• Licensing & Subscription Compliance » Ensure alignment with licensing models and subscription plans for identity-related services;
• Identity Lifecycle Collaboration » Partner with cross-functional teams to manage the full identity lifecycle—from onboarding to offboarding;
• Security Monitoring & Best Practices » Monitor for potential security incidents and enforce identity security best practices across the organization.

The Workplace Engineer will be:

Policy Implementation & Maintenance:

• Deploy IAM (Identity and Access Management) and MDM (Mobile Device Management) policies crafted by leadership;
• Configure systems in line with organizational security standards and regulatory frameworks (e.g., GDPR, HIPAA);
• Adapt policies based on audit findings or regulatory updates to ensure ongoing compliance.

User Lifecycle Management:

• Execute provisioning and de-provisioning for onboarding, role transitions, and offboarding;
• Maintain accurate records of user roles, permissions, and access levels;
• Ensure timely and precise handling of access requests to support operational continuity.

Security & Compliance:

• Enforce robust security protocols across IAM and MDM platforms to protect sensitive data;
• Perform regular security checks and support audit processes to meet internal and external compliance standards;
• Apply critical security patches and updates promptly to mitigate risks.

System Integration & Maintenance:

• Integrate IAM/MDM systems with enterprise platforms like Microsoft 365, HR systems, and cloud services;
• Support configuration and ongoing management to ensure seamless interoperability;
• Monitor system health and assist with troubleshooting to minimize downtime during upgrades or changes.

End-User Training & Support:

• Provide technical assistance to users and IT teams, resolving access and configuration issues;
• Contribute to the creation of user guides and documentation to support training initiatives;
• Assist in delivering workshops or informal training sessions to boost user understanding and adoption.

Incident Response & Troubleshooting:

• Monitor alerts and respond to IAM/MDM-related security incidents, including unauthorized access attempts;
• Support execution of incident response plans to ensure swift containment and resolution;
• Document incidents and resolutions to inform future improvements and best practices.

Vendor Collaboration:

• Liaise with third-party vendors to resolve technical issues and maintain system integrity;
• Collaborate on updates, patches, and service enhancements to keep systems current and secure;
• Provide feedback to leadership on vendor performance and report service disruptions.

What you will need to be succeed

To succeed as a Workplace Engineer  you will need:

• Bachelor’s Degree in Computer Science, Information Technology, or equivalent work experience in IT Operations ;
• Certifications in CISSP (Certified Information Systems Security Professional) and in CIAM (Certified Identity and Access Manager) (would be a plus);
• 5-7 years of experience working with IAM principles, methodologies, and best practices ;
• +5 years of hands-zone experience with Azure AD, Microsoft 365, and related technologies;
• Solid knowledge of security protocols (including MFA and SSO) ;
• Familiarity with ITIL Foundation and Serice Now (would be a plus); 
• Willingness to stay updated with industry trends and advancements in IAM;
• Excellent problem-solving and analytical skills;
• Ability to maintain confidentiality and handle sensitive information securely;
• Ability to manage multiple tasks effectively;
• Ability to work independently and as part of a team;
• Excellent communication skills – Fluency in English.

What the Company can offer you

Have the opportunity to join a cross-functional team in an international company with a multicultural working environment!

Next Steps

If you are interested in this opportunity, please send us your updated CV. If you are looking for another type of professional challenge, please contact us to discuss other career opportunities, always in complete confidence.

Contacto

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