Italian Travel Advisor in Porto | Fixed Shifts
Cross Border Talents
Begin Your Career in Travel Advisor!
Passionate about travel and helping others? Join a global, customer-centric team where you'll play a key role in delivering outstanding travel experiences. If you thrive in a fast-paced environment, enjoy solving problems, and love assisting customers, this is the perfect opportunity to build your career in the travel industry.
Role Overview:
As a Travel Advisor , you'll assist travelers before, during, and after their trips, ensuring every journey runs as smoothly as possible. From managing reservations and itinerary changes to resolving travel-related concerns, you'll provide professional support across multiple communication channels while delivering an exceptional customer experience.
Key Responsibilities:
- Deliver exceptional customer support via phone, email, live chat, and other digital communication channels.
- Assist customers with reservations, booking changes, cancellations, and a variety of travel-related requests.
- Provide accurate information about flights, accommodations, transportation services, travel policies, and additional travel products.
- Resolve customer inquiries and issues efficiently while ensuring a positive and personalized service experience.
- Manage customer cases in line with company procedures, escalating complex situations when necessary.
- Maintain accurate records of customer interactions, actions taken, and case resolutions using internal systems.
- Handle customer concerns with empathy, professionalism, and a solution-focused approach.
- Stay informed about travel services, company policies, industry trends, and new products through continuous learning.
- Collaborate with internal teams and travel partners to deliver timely and effective solutions for customers.
Requirements:
- Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Experience: Minimum 1 year of experience in Customer Support
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
Why join us:
- Competitive Salary : Your expertise and dedication are rewarded
- Language Bonus : Additional rewards for your language proficiency
- Meal Allowance : Daily support during your work hours
- Health & Life Insurance : Comprehensive benefits for your well-being
- Collaborative Team : Be part of a communicative and supportive work environment
- Relocation Assistance : Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!
Vaga publicada 6 dias atrás
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