French Customer Advisor - Aveiro
KultureTalent - Global Talent
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About the job French Customer Advisor - Aveiro RESPONSABILITIES: Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned) Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels. Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented. Respond to inbound customer requests, document relevant case information REQUIREMENTS: Native or near native level of French Good level of English (it will be to work in an international company) Microsoft Office Knowledge Dynamic and Proactive Experience with attending customers will be a plus #J-18808-Ljbffr
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