Buyer Onboarding Support Agent - German and Portuguese Speaker (F/M/X)

We are looking for an Onboarding Support Agent to join our client's team and help newly registered buyers successfully navigate their online auction platform. Our client operates a leading B2B marketplace for car dealers, connecting used-vehicle vendors with buyers across Europe. As a member of the Onboarding Support Team, you will be the first point of contact for new buyers, providing the training and guidance they need to make purchases with confidence. Key Responsibilities Onboarding Training Sessions – Conduct training sessions for newly registered buyers, ensuring they become familiar with the platform and fully understand our selling conditions. Buyer Discovery Sessions – Engage with buyers to assess their needs, preferences, and potential, recording all relevant details in Salesforce (SF) for future reference. Onboarding Follow-Up Coordination – Proactively follow up with buyers after onboarding to ensure they feel confident and prepared to start purchasing. Requirements Experience in sales and coaching. Proactiveness and soft skills is mandatory. Experience in customer relation position is mandatory. Experience with SF is a plus. Basic car knowledge / interest is a plus. Problem-Solving & Adaptability. Languages: English (minimum level C1) Portuguese (native level) German: Advanced Level (minimum level C1) Benefits Salary: €1,600 gross per month. Uncertain Term Contract directly with the client (4 years, 90 days trial period). Schedule: Monday to Friday – 8am to 5pm (Portuguese bank holidays). Weekends off. Meal allowance of €7 per day worked (no meal allowance card). Quarterly performance bonus (3-month incentive periods, dependent on approval each cycle). Private healthcare. Hybrid model of work: first month on site, in Avenida da Liberdade; after that: one week 3 days at the office, second week: 2 days at the office. #J-18808-Ljbffr