CC Expert - English Speaking

About Marley Spoon

At Marley Spoon, we’re passionate about making weeknight cooking easier and more enjoyable. We deliver delicious meal kits with fresh, pre-portioned ingredients and easy-to-follow recipes directly to our customers’ doors.

We’re a global team united by a love of food and a commitment to creating great customer experiences.

About the Role

We’re looking for a Customer Care Expert to support our English-speaking customers. In this role, you’ll be a key point of contact for our community, helping customers through a variety of channels while delivering friendly, effective, and solution-focused support.

You’ll work closely with our Lisbon team to ensure every interaction reflects the Marley Spoon experience—supportive, efficient, and customer-focused.

What You’ll Do

• Serve as the primary point of contact for English-speaking customers across phone, email, chat, and social media

• Provide timely, thoughtful support while resolving customer questions and issues

• Make outbound calls to engage with customers and help strengthen long-term relationships

• Contribute ideas and feedback to help improve our proactive customer care approach

• Take ownership of projects from planning through execution and reporting

What We’re Looking For

• Fluent English (required)

• Flexibility to work varying shifts, including early, late, or overnight schedules

• Strong written and verbal communication skills

• A genuine passion for helping customers and improving their experience

• Detail-oriented with a hands-on approach to problem solving

• Curious, eager to learn, and comfortable applying new knowledge quickly

• Passion for food is a plus

Benefits:

• Hybrid work policy (remote + office).

• 22 annual leave days +2 days extra days for every year of tenure (up to 6).

• 5 training days per year.

• Private health insurance provided by Tranquilidade.

• Food allowance of 7.62€/worked day under by Coverflex.

• 24/7 confidential employee assistance program.