Network Engineer

About Nonius

Nonius is a leading provider of  Guest Technology Solutions for the hospitality industry, serving over 500,000 hotel rooms worldwide . Our solutions include  cloud and edge computing, AI, IoT, networking, and digital guest experiences , helping hotels and other industries enhance their operations and guest satisfaction. Beyond hospitality, we provide technology for  healthcare, maritime, and co-living spaces , integrating with global partners like  Samsung, LG, Google, and Apple to drive seamless innovation.

Job Description

We are looking for a  Network Engineer to deliver exceptional technical consulting and support to our client portfolio.

In this role, you will combine high-complexity L2 network troubleshooting and cloud controller management with end-to-end project execution and field technician coordination. You will serve as a vital link between clients, NOC operations, and field teams to ensure fast, reliable, and high-quality network performance.

This is a full-time, on-site position based in the city of Maia in Portugal.

Key Responsibilities

Technical Consulting

• Project Execution:  Lead end-to-end project planning and coordinate field technicians and subcontractors to complete work orders smoothly.
• Technical Guidance:  Provide expert guidance on complex requests, train junior engineers, and deliver thorough technical reports to ensure clean project handovers.
• Process Excellence:  Adhere to consultancy standards to maintain quality and drive high customer satisfaction.

Customer Support

• L2 Operations:  Handle shift tickets, complex escalations, and customer calls using product expertise while validating technical reports from the projects team.
• Support Coordination:  Create preventive maintenance guidelines/scripts and direct field technicians during on-site interventions.
• NOC Compliance:  Follow NOC Work Instructions and propose process optimizations to boost productivity and customer satisfaction.

Must Have

• Bachelor’s Degree  in Computer Engineering, Telecommunications Engineering, Network Engineering, Computer Science, Information Technology, or a related field.
• Architecture & Multi-Service Networks:  Expertise in designing, defining, and optimizing secure network architectures supporting IPTV, VoIP, CCTV, Guest Wi-Fi, and critical applications.
• Hands-on Deployment & Troubleshooting:  Proven ability to install, configure, diagnose, and resolve issues across routing, switching, VoIP, and wireless infrastructure.
• Protocols & Security:  Solid knowledge of core protocols (TCP/IP, DNS, DHCP, VLANs, VPNs, QoS) and strong experience with firewalls and network security policies.
• Cloud & Virtualization:  Proficient in managing Cloud Wi-Fi platforms, Cloud Network Controllers, and familiar with cloud/virtualization technologies.
• Problem-Solving & Adaptability:  A natural curiosity to deep-dive into complex technical challenges and a self-driven motivation to stay ahead of emerging networking trends.
• AI & Innovation:  Enthusiasm for adopting AI-driven tools and automation techniques to optimize workflows and boost operational efficiency.
• Communication:  Fluency in written and spoken English.

Nice to Have

• Vendor Certifications:  Cisco, Juniper, Fortinet, or other major networking vendor certifications are strongly preferred.
• Industry Experience:  Background in hospitality or high-density Wi-Fi/multimedia environments.
• Automation & Scripting:  Hands-on experience with Python, Ansible, or PowerShell for NOC workflow automation.
• Cloud Networking:  Advanced exposure to cloud infrastructure (AWS or Azure).
• Multilingual Skills:  Fluency in additional languages.

What's great in the job?

• Great team of smart people, in a friendly and open culture.
• Real responsibilities and autonomy.
• Expand your knowledge of various countries and regions.
• Great career opportunity in a fast-evolving Technology company.
• Contribute to the greater experience of millions of Travellers around the World!

Submitt your application here:  

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