Deutsch-Englischer Kundensupport (with marketing degree) - Lissabon, Portugal
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Zusammenfassung
Wir suchen deutschsprachige Kundensupport Spezialisten für ein internationales Unternehmen in Lissabon. Diese Position ist ideal für Kandidaten mit Erfahrung im Kundenservice, Content Support, Digital Services oder technischer Unterstützung. Sie arbeiten in einem modernen internationalen Umfeld und unterstützen Kunden per E-Mail, Chat und Telefon. Das Unternehmen bietet ein stabiles Arbeitsumfeld, professionelle Schulungen und langfristige Entwicklungsmöglichkeiten innerhalb eines internationalen Teams.
Nur Kandidaten mit fließenden Deutsch- und Englischkenntnissen werden berücksichtigt. Bewerber müssen mindestens 1 Jahr Erfahrung in einer ähnlichen Position haben. Für EU Positionen ist ein Umzug nach Portugal erforderlich. Auch bei hybriden oder Remote Modellen werden nur lokale Kandidaten mit gültiger Arbeitserlaubnis akzeptiert.
Aufgaben
- Betreuung internationaler Kunden per Chat, E-Mail und Telefon
- Bearbeitung von Kundenanfragen und technischen Problemen
- Unterstützung bei Kontoverwaltung und allgemeinen Serviceanfragen
- Dokumentation aller Fälle im internen System
- Zusammenarbeit mit internen Teams zur schnellen Problemlösung
- Einhaltung von Qualitäts- und Produktivitätszielen
- Professionelle Kommunikation mit Kunden und Partnern
Anforderungen
- Fließende Deutsch- und Englischkenntnisse
- Mindestens 1 Jahr Erfahrung im Kundenservice oder ähnlicher Position
- Gute Kommunikationsfähigkeiten
- Sicherer Umgang mit Computern und digitalen Tools
- Bereitschaft für Schichtarbeit falls erforderlich
- EU Staatsbürgerschaft oder gültiger europäischer Reisepass
- Bereitschaft zum Umzug nach Lissabon
Warum mit uns arbeiten?
- Relocation Unterstützung inklusive
- Internationale Karrierechancen
- Moderne Arbeitsumgebung in Lissabon
- Bezahlte Schulung und stabile Vollzeitstelle
- Multikulturelles Team und langfristige Entwicklungsmöglichkeiten
English
Working Place
Lisbon, Portugal – On-site
Summary
We are hiring German-speaking Customer Support Specialists for an international company in Lisbon. This opportunity is suitable for professionals with previous experience in customer service, digital support, technical support, or online operations. You will communicate with customers through phone, email, and chat while working in a modern multicultural environment.
Only candidates with fluent German and English language skills will be considered. Applicants must have at least 1 year of experience in a similar role. EU jobs require relocation to Portugal. Even for hybrid or remote models, only local candidates with valid work authorization will be accepted.
Responsibilities
- Support customers via phone, email, and live chat
- Resolve account, billing, and technical issues
- Maintain accurate case documentation in internal systems
- Deliver professional customer experience
- Cooperate with internal departments for issue resolution
- Meet productivity and quality targets
- Follow company procedures and service standards
Requirements
- Fluent German and English language skills
- Minimum 1 year of experience in customer support or similar role
- Strong communication and problem-solving skills
- Basic technical and computer knowledge
- Ability to work in shifts if needed
- EU citizenship and active passport required
- Willingness to relocate to Lisbon
Why work with us?
- Relocation support package available
- Stable international company environment
- Career growth opportunities
- Paid training and onboarding
- Dynamic multicultural workplace in Lisbon
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