Technical Support Engineer (Level 2)

Company Description

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. 

Job Description

We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.

We expect the Technical Support Specialist to: 

Work in 5-day-a-week schedule,

Monitor financial systems using proprietary monitoring systems,

Register and resolve service requests, incidents, and problems,

Assist to DevOps engineers, developers, and QA engineers,

Communicate with client and partner company representatives,

Exchange knowledge with colleagues.

Qualifications

Must-have skills:

Basic UNIX/Linux training,

Experience in Unix/Linux command line,

Basic knowledge of shell script languages,

Strong analysis, investigation, and troubleshooting skills,

Good command of written and spoken English.

Nice-to-have skills:

Work experience in Linux environment,

Experience in customer service

Understanding of ITIL/DevOps processes and routines,

Experience with SQL-like command language,

Experience with trading/exchange/risk management software usage,

Experience with Atlassian software (JIRA, Confluence, etc.),

Bachelor’s degree in Computer Science or a related field.

Additional Information

Care for the employees is one of Devexperts core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Health and recreation benefits: 

Fully paid additional wellness days (3 unwell days per year)

Medical insurance for the employees and children

Reimbursement of fitness / Urban Sports Club Membership

Meal allowance (Coverflex Card)

Flexpay system (Coverflex)

Facility benefits: 

Modern office with new equipment

PlayStation, table football, and musical instruments in the office

Parking spaces

Free drinks and snacks

Community benefits:

Teambuilding activities,

Corporate parties,

Football club,

Speakers' club,

Free admission to corporate external events,

Possibility of joining conferences and professional fairs.

Professional training benefits:

Unlimited access to self-learning platforms,

Certification opportunities,

Mentorship Program.

Social benefits:

Referral bonuses for specific roles,

Paid leave upon special events.