B2B Digital Advertising Support Specialist (Italian Market)

Location: Lisbon, Portugal (On-site)

Languages: Italian C1 | English B2

Start Date:  22/10

Contract Duration: 6 months (with potential extension)

About the Role

Are you passionate about digital advertising, paid campaigns, and customer experience ?
This is your opportunity to join a global technology-driven environment , supporting advertisers who use industry-leading advertising solutions.

As a B2B Digital Advertising Support Specialist , you will act as a trusted partner to advertisers, helping them troubleshoot product issues, optimize their campaign experience, and fully leverage advertising tools. Youll work at the intersection of marketing, technology, and customer success , where your impact will be visible from day one.

Please note: Due to confidentiality requirements, the clients name cannot be disclosed.

Key Responsibilities

• Take an active role from day one in identifying initiatives to improve service quality and overall advertiser experience
• Manage and resolve end-to-end product troubleshooting and advertiser inquiries across email and chat channels
• Own customer cases fully, collaborating closely with internal Product Operations and Engineering teams to resolve:
  • Technical issues
  • Product-related questions
  • Generic platform inquiries
• Drive Customer Satisfaction (CSAT) by ensuring high service quality throughout the full case journey
• Provide clear, proactive updates to advertisers at every touchpoint
• Ensure strict adherence to Service Level Agreements (SLAs) while maintaining best-in-class productivity
• Partner with in-house technical specialists to educate advertisers on:
  • Product features
  • Common issue types
  • Best practices for advertising success

Your Profile

Were looking for candidates who combine digital marketing expertise with a strong customer-first mindset .

Mandatory Requirements:

• Proven experience in paid campaign management
• Degree in Marketing or a related field
• Hands-on experience in Digital Marketing
• Previous experience in a Contact Centre or Service Program for an Advertising Tech company
• Strong familiarity with social media platforms and a solid understanding of digital advertising fundamentals
• Excellent customer service and problem-solving skills
• Ability to work independently as well as collaboratively in a team environment

Working Schedule

Initial Schedule (first phase):

• Monday to Sunday | 07:00 – 19:00
• Rotating shifts:
  • 07:00 – 16:00
  • 10:00 – 19:00
• 2 rotating days off

Future Schedule (TBC by client):

• 24/7 rotational shifts , Monday to Sunday

Compensation & Benefits
Salary Package:

• Base Salary: €1,000.00 gross/month (paid in 14 months )
• Attendance Bonus: €40.00 gross/month (paid in 11 months )
• Meal Allowance: €7.63 net per working day

Relocation & Accommodation (for candidates relocating from outside Portugal):

• Room in a shared apartment for up to 12 months
• Rent: €280/month , utilities included
• Cost deducted directly from payslip

Health Insurance:

• Available from Day 1 (monthly payment)
• Free after 6 months of contract
• Note: Candidates must already have or obtain NIF and NISS to enroll
  

Why Join?

• Work in a high-growth digital advertising environment
• Gain hands-on exposure to cutting-edge advertising products
• Build a strong international career in B2B Digital Marketing & AdTech
• Relocate to Lisbon , one of Europes most vibrant cities

If youre ready to combine your marketing expertise with a customer-impact role in digital advertising, this is the opportunity for you.