Customer Support Agent (Spanish)
David Kennedy Recruitment
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Customer Support Agent to join their team in Lisbon, Portugal.
Position: Customer Support Agent
Location: Lisbon, Portugal
Work model: on-site
Employment type: fixed term (6 months)
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
Assist clients with account-related queries, including identity verification and account information confirmation
Adhere to regulatory guidelines and internal procedures as directed by the client
Troubleshoot issues and offer effective solutions tailored to customer needs
Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
Maintain accurate documentation of interactions and updates in internal systems
Collaborate with team members to meet service goals and share best practices.
REQUIREMENTS:
Native / fluent in Spanish (C2) both verbal and written. Fluent in English (C1 level)
Minimum of a High School diploma
At least 1 year of experience in customer service, with a strong customer-centric approach
Consistent work history with demonstrated stability
Strong interpersonal skills with a collaborative team spirit
Proven ability to thrive in fast-paced environments with strong multitasking abilities
High attention to detail and accuracy in handling customer information
Proficiency with automated customer support tools and platforms (preferred)
Ability to analyze problems, think critically, and resolve issues independently
Friendly, professional, and proactive approach to customer service
Experience across various industries such as retail, banking, or general customer support is beneficial
Comfortable working in rotating shifts and full-time on-site schedules
Adaptable and flexible to changing procedures, technologies, and customer expectations.
OFFER:
Opportunity to work with a leading global travel & tourism brand
Working schedule: Monday - Sunday, 24/7 rotative shifts
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts.
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