Collections Italian Speaker (m/f/d)

Your New Company

A leading provider of transportation and logistics services, delivering innovative supply chain solutions that connect people, products, and businesses worldwide. The organization operates with a strong belief that logistics is a people-driven industry, fostering an environment built on trust, collaboration, and empowerment.

Your New Function

• Client portfolio management in a multinational environment;

• Ensure payment deadlines are met;

• Receiving customer complaints and forwarding them to the respective subsidiaries;

• Obtaining missing accounting information from clients - telephone and email;

• Arguing and imposing the position of subsidiaries with diplomacy, and complying with good manners;

• Properly record all complaints received either by phone or email,

• Follow-up on customer accounts;

• Identify solutions to the problems presented;

• Establish a network of internal (SSC and Subsidiary) and external contacts (Customers).

What You Need To Be Successful

• Fluency on Excel (advanced excel);

• Languages: Italian mandatory (Minimum: C1/C2), Portuguese and English nice to have;

• Experience in cash-collection or in similar position, at least 3 years (experience within a shared service environment would be a plus);

• Good knowledge in finance.

• Have attention to detail and accuracy;

• Have good verbal and written communication skills;

• Have ability to work under pressure while thinking objectively;

• Have leadership capacity and assertiveness;

• Are rigorous, have strong analytical capabilities and ability to solve problems;

• Have adaptability, autonomy, and proactiveness capacity;

• Have strong commitment, motivation, and high enthusiasm;

• Have customer orientation.

What The Company Can Offer You

• Base salary and meal allowance;

• Fixed-term contract with a full benefits package;

• Annual performance bonus based on objectives;

• Hybrid work model.

Next Step

If you are interested in this opportunity or know someone who might be, please send me your updated CV for Ver o e-mail no hays.pt or apply here.

If you are looking for a different type of professional challenge, contact us to discuss other career opportunities, always in complete confidentiality.