Customer Success Manager | Sustainability | Fashion Supply Chains

CUSTOMER SUCCESS MANAGER | SUSTAINABILITY | FASHION SUPPLY CHAINS Location: Remote - Europe, United Kingdom ABOUT WORLDLY Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation. Through strategic and meaningful customer relationships, Worldly provides key insights around supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift. Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story io/about. ABOUT THE OPPORTUNITY In this role, you'll join our rapidly growing Customer Success team, helping brands and retailers across Europe build and run world-class programmes for collecting and managing their ESG supply chain data. Reporting to the EMEA Customer Success Lead, you'll partner closely with internal stakeholders across our Product, Education, and Customer Support teams to improve the customer experience based on insights from the field. You'll drive thoughtful conversations across our client services team, inspiring innovative solutions for our broader customer portfolio. This is a remote position based in Europe. WHAT YOU’LL DO - Manage a large portfolio of clients at scale, ensuring each generates maximum value from Worldly's tools and services through a repeatable, scalable customer journey. - Assess and monitor client programs at portfolio scale to drive growth and improve performance, using standardized frameworks that flex to individual client needs. - Champion a culture of customer success in which every interaction is an opportunity to solve problems and deepen the client relationship. - Onboard and train clients, their supply chain partners, and other program stakeholders through scalable, repeatable enablement.

- Serve as the primary customer contact for supply chain programs, providing strategic input on client challenges for account managers, and managing workflows between the client team and Worldly's customer support and product teams. - Own and refine standardized playbooks, touchpoints, and success milestones that deliver consistent outcomes across a growing portfolio. - Work closely with Customer Success leadership and team members to build and strengthen the wider Customer Success organization. - Be flexible to work early or late hours and willing to travel globally to support Worldly's European client base. WE’D LIKE TO SEE - 3–5 years in a customer success or client services organisation. - Hands-on experience with consumer goods and/or fashion supply chains. - A background in sustainability. - Experience in a fast-paced, high-growth technology/SaaS environment, with a talent for navigating ambiguity. - Strong analytical skills and a data-driven approach to decision-making. - Proven complex project management experience, with the ability to manage a large portfolio of clients at scale. - Fluency across a range of technology tools, including project management or customer success software, Hubspot, Claude Cowork, Microsoft Office, and Google Suite. WHAT WE CAN OFFER YOU - Comprehensive benefits offerings. 100% employee premium covered by Worldly. - Growth Opportunities - Equipment Stipends - Unlimited PTO - Paid company holidays LIFE AT WORLDLY Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we are able to build technology that makes a difference on a planetary level. Our team represents over 15 countries, and brings unique experiences from technology to farming to the table.