Banking Sector | Application Support

Overview At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let's fuse creativity with technology together and build innovative solutions that actively change things for the better. Responsibilities Monitor and maintain in-scope applications, ensuring high availability and 24/7 performance. Actively collaborate in managing critical incidents (P1/P2), including participating in Situation Rooms and conducting RCA (Root Cause Analysis). Identify incident trends and participate in defining definitive long-term solutions. Ensure the implementation and compliance with ITIL Governance and SLAs (Service Level Agreements) within IT Production. Execute change requests and deployments following ITIL & DevOps tools and processes. Proactively identify and resolve technical issues to ensure continuous business operations. Participate in on-call availability rotations. Serve as a point of contact for the Development team, coordinating troubleshooting and fixes. Work closely with Scrum teams to design, deploy, and enhance systems. Implement upgrades, patches, and new functionalities with minimal user impact. Implement and optimize monitoring tools (e.g., Dynatrace) and Observability practices in the production environment. Maintain updated technical documentation and share knowledge with the global support team. Qualifications Experience with Java Application Servers (RedHat JBoss EAP). Solid Java knowledge for heap/thread dump analysis and performance optimization. Experience with OpenShift and Cloud technologies (Kubernetes). Experience with API Gateway integration (Axway/APIGee). Advanced experience with RHEL Linux OS. Proficiency in Dynatrace. Experience with other tools like Jaeger, Grafana, Prometheus, ELK. Experience in CI/CD setup and optimization (GITLab, ArgoCD, Jenkins, Nexus Sonatype) Knowledge of automation tools like Ansible and/or Terraform. Experience with MSSQL Server and PostgreSQL. Practical experience with the Scrum framework. Strong understanding and experience applying ITIL Governance. Proficiency in English (written and spoken). Additional Information Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Devoteam by 2x Get notified about new Bank Employee jobs in Lisbon, Lisbon, Portugal . Related job titles KYB Analyst - Periodic Review (Spanish & English) Banking Sector | Cyber Security Engineer Banking Sector | Senior Python Developer Finalta Associate Analyst with Spanish and/or Italian Transaction Services Consultant & Senior Consultant We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr