Front Office Agent | Hotel Infante Sagres Porto

ABOUT US

Renowned for introducing the cocktail bar culture to Paris in 2007, the Experimental Group is redefining hospitality by offering innovative cocktail bars and boutique hotels across Europe and beyond.

Over the years, our destinations have expanded from European capitals such as Rome, Paris, and London to more seasonal destinations like Comporta, Ibiza, or Menorca for the summer, or the ski slopes of Verbier and Val d’Isère for the winter. The group also owns properties in Porto, Venice, New York, Biarritz, and the Cotswolds.

Our unique venues offer a blend of design, creativity, and exceptional service, with new openings on the horizon

ABOUT THE POSITION

• Be the warm welcome that kicks off a memorable guest experience

• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

• Handle cash and credit transactions

• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

• Always know what events and activities are on the day’s schedule

• Jump into other ad-hoc duties when your colleagues need your help

• Capable of solving Finance or Reservations issues

WHAT WE NEED FROM YOU

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories

• Fluency in the local language - extra language skills would be great, but not essential

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

• Flexibility - night, weekend and holiday shifts are all part of the job

• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

• Experience - ideally you’ll have spent at least one year in a front desk or guest service position

• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling