B2B Spanish-speaking Customer Specialist
CloserHire
CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!
- Location: Lisbon, Portugal
- Language: Spanish
- Start date: 13/8
Your Role
- Business
- Client
- Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform
- Technical
- Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations
- Account
- Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance
- Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company
- Customer
- Experience
- Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach
Your Profile
- Language
- Proficiency: Fluent in English and proficient in Spanish
- Education & Experience: High school diploma (mandatory)
- Stable job history (not frequent job hopping)
- Minimum 1 year of experience in customer service with a strong customer-oriented approach
- Strong interpersonal and teamwork skills
- Ability to multitask in a fast-paced environment
- High attention to detail and problem-solving mindset
- Experience with automated customer service platforms is a plus
- Excellent written and verbal communication skills
- Strong organizational and computer skills
- Flexibility and adaptability to change
- Ability to work independently while following company protocols
- Work
- Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off
What Is Offered
- Stable
- Work
- Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts
- Comprehensive
- Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools
- Career
- Growth
- Opportunities: Access to internal promotions, career development programs, and specialized training courses
- Competitive
- Package: Health insurance & wellness programs
- Paid time off & holiday allowances
- Performance-based incentives
- Dynamic
- Work
- Environment: Work with an international team in the fast-growing digital payment industry
Vaga publicada Um mês atrás
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