Crew Administrator - Shore-Based | Porto, Portugal (M/F)

Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.

At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.

If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!

Job Description

Are you an experienced Assistant Purser ready to bring your shipboard knowledge ashore?

Mystic Cruises / Mystic Ocean is looking for a Crew Administrator to join our Seagoing HR team at our office in Porto, Portugal .

This role is particularly suited to an Assistant Purser, Crew Administrator or maritime HR professional with experience in crew payroll, contracts and compliance.

This is a shore-based, office position. Candidates must be based in Porto or willing to relocate.

Your responsibilities

• Support monthly crew payroll processing and take full ownership during the payroll lead’s absence.

• Prepare timesheet and vacation reports for crew employed on yearly contracts.

• Verify crew reimbursement requests against company policies.

• Support the preparation and revision of the Collective Bargaining Agreement (CBA), coordinating with internal teams and external stakeholders.

• Prepare and coordinate twice-yearly contract renewals for yearly contract holders.

• Conduct spot checks of vessel crew documentation for compliance with applicable maritime requirements.

• Perform an annual audit of crew records in MXP to support licence renewals and external audits.

• Manage crew registrations and departures with Portuguese Social Security.

• Prepare and distribute weekly crew movement schedules, coordinating with the crewing team and vessel agents.

Qualifications

• Relevant experience as an Assistant Purser, Crew Administrator or in a similar maritime role , preferably within the cruise industry.

• Practical knowledge of MXP , crew payroll and crew documentation.

• A good understanding of maritime employment requirements, including MLC, STCW and CBAs .

• Strong Excel skills and confidence working with data and reports.

• Excellent attention to detail, organisation and follow-through.

• Professional English communication skills.

• Discretion when handling confidential employee information.

• The ability to work independently and coordinate with colleagues, vessels and external partners.

Experience with Portuguese Social Security procedures is an advantage.

Additional Information

Why join us?

Bring your onboard experience into a shore-based role supporting our fleet and seagoing colleagues. You will join an international HR team and contribute directly to crew operations, payroll accuracy and maritime compliance.

Interested in your next career move ashore? Apply through SmartRecruiters with your CV.