Customer Success Manager - French Market
goFLUENT
Join Our Team & Make an Impact
Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our French market and ensure our clients maximize the value of our digital learning solutions.
As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long-term growth. If you thrive in a fast-paced, dynamic environment and enjoy making a meaningful impact, this role is for you.
What You’ll Do
Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.
Why You’ll Love This Role
Impact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.
Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge-sharing environment where your ideas matter.
Fast-Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.
What We’re Looking For
Fluent or bilingual in French
Intermediate English proficiency
Passionate about customer success and relationship management
Exceptional communication and analytical skills
Highly organized and adaptable to varied projects
Proactive problem-solver with a growth mindset
Team player who values collaboration and knowledge-sharing
Experience in Training, e-Learning, or HR Solutions (SaaS) is a plus.
What we offer
Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:
Dynamic, startup-like experience within the security of a fast-growing, 26-year old Swiss-based company.
Learn from top executives and visionaries in the learning and language market.
The experience of joining an innovative organization with an international, vibrant working environment.
Full on-boarding and fast ramp mentoring program leading candidate to success.
World-class learning experience by being a goFLUENT learner. Learn from one of our 49 business languages!
Ability to work from any of our 20+ offices around the world.
Exciting team-building events.
Health Insurance.
Meal allowance.
Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide:
#LI-Onsite
- ...accompagner les clients dans leur réussite tout en construisant des relations solides et pérennes ? Nous recherchons un Customer Success Manager pour développer notre marché français et aider nos clients à maximiser la valeur de nos solutions d’apprentissage digital...
- ...support our growing EU customer base. You will lead a... ...high-impact, reactive management for our Scale Segment... ...the relationship and success of these accounts with... ...Architect Success at Scale: Manage a high-volume "Pool"... ...level fluency in French is a major competitive...
- ...in Lyon in 2016 by French entrepreneurs, Agicap... ..., with over 8000 customers, 550 employees and... ...teams of SMBs and Mid-Market companies to efficiently manage and forecast their... ...We believe our success comes from our highly... ...collaboration with the Customer Success, Sales,...
- ...collaborate to win on the digital shelf. As the market leader globally, our products are... ...the Opportunity The Sr. CS Project Manager will be a key driver for operational... ...excellence and strategic execution within the Customer Success organization. This role involves...
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- ...you: Have a high level of French and fluent in English (B2) -... ...Previous experience in a customer service center is an advantage... ...potential. About 80% of our managers and leaders have been promoted... ...Representative, you will: ~ Manage inbound calls, as well as real...
- ...within the public sector market. If you are a high-... ...learning market by helping French public institutions (... ...closely with the Customer Success teams to nurture, expand... ...events, while managing client meetings within... ...skills: Organized, able to manage multiple tasks simultaneously...
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- ...the global language learning market, goFLUENT helps businesses... ...What You’ll Do Develop our French Market by prospecting... ...Development, Marketing and Customer Success Teams to successfully close... ...organizations, including senior managers and the C-suite. ~ Excellent...
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- ...Cross Border Talents is recruiting a French Customer Advisor to work in Lisbon, Portugal.... ...across 10 EU countries. Care to join our success? Are you looking for an opportunity to... ...listening and empathy skills; Good time management skills; Team spirit and...
- ...you: Have a high level of French and fluent English (C2 - written... ...grow and be inspired, as a Customer Service Representative in... ...potential. About 80% of our managers and leaders have been promoted... ...Representative, you will: Manage supplier invoices in the internal...
- ...Empresa farmacêutica de referência nossa cliente pretende integrar um Marketing Manager para liderar a estratégia de marketing e vendas das suas marcas e produtos. Procuramos um profissional que combine pensamento estratégico com uma forte capacidade de implementação,...
- ...As a French Advisor, you will develop your valuable technical skills while gaining a privileged... ...world. You Will As a French Customer Advisor , you will: - Assist clients... ...and attending potential requests. - Managing the post-sale when necessary. - Have a...
- ...data into insights that improve customer journeys, digital performance... ...closely with digital, marketing, product, data, and technical... ...Requirements Fluent in both French and English (C1 level or... ...preferred) Experience with project-management tools such as Monday.com,...
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