IT Operations Specialist (Remote, PT)

About F6S

F6S drives growth for 6.5 million founders, startups and companies of all sizes. F6S is an AI-first platform that helps our members grow with funding, grants, growth programs, software discounts and more. F6S delivers billions of dollars in growth fuel per year to our global member network.

We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both network and team members. This is a remote role that you can do from anywhere in the EEA.

About the role

We're looking for an IT Operations Specialist to support IT in our remote-first company. You'll sit within a small IT team, reporting to the IT Operations Manager and working closely with our Senior IT Operations Engineers. This person will be in charge of day-to-day flow of requests — onboardings, offboardings, access, hardware purchase, updating access records, applying GDPR related policies and ensuring excellent support for F6S team members.

This is not a technical role, though an operational experience with common IT platforms and Google Workspace administration is helpful. We are looking for someone that is in a similar role in an organization with 250 to 1,500 people. There are extensive specifications that you’ll rely on to keep IT running, so experience working in a spec heavy environment is key.

On a typical day you will:

• Be responsible for tickets covering onboarding, offboarding, device purchase, access requests.

• Be responsible for managing and updating all records for IT inventory management, software platform access, compliance tasks and other key IT operations activities

• Track and purchase Google Workspace, Slack and other core system licenses.

• Communicate with team members through the ticketing system

• Follow established IT specifications, documentation and runbooks so support is delivered consistently and correctly.

• Do basic administration in Google Workspace Admin and Slack, such as user account updates, geo updates and Google Group management.

• Maintain accurate records of hardware and software inventory.

• Keep F6S safe with secure IT practices while serving our team members

• Refer more complex IT technical tickets to our technical IT team and track progress through to resolution.

Desired profile

• Currently working in a similar IT Operations role inside a 250 to 1,500 person organization

• Currently working in a specification intensive environment.

• Extensive experience as IT ticketing system lead

• Extensive experience purchasing vendor equipment and services such as

  computers, phones, software and phone service.
• Hands-on non-technical admin experience with Google Workspace (nice to have)
• Exceptional organisational skills, attention to detail and ability to manage multiple priorities.
• Excellent communication skills, able to explain IT processes clearly to a non-technical audience.

• Proactive and results-oriented.

Perks

• Flexible working hours

• Fun and rewarding environment with skill and career progression

• Paid vacation days

• Birthday gifts :)

Growing at F6S

F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for progression in new or existing F6S teams. We will work to provide you with career and personal progression at the level you desire.