Insurance Policy Administrator - Spanish - Hybrid Lisbon

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‐edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Insurance Policy Administrator - Senior Process Associate – Spanish - Hybrid Lisbon Schedule: Monday-Friday - morning shift Role availability: as soon as possible Responsibilities Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams Key entry point for all escalations with external and internal stakeholders by answering all questions which fall within the Admin scope, and determine and execute the transfer of all other questions to the relevant departments/roles Be a liaison between Policy Administrators, Team Coordinators and Team Leaders Accurate, timely and efficient data entry of insurance risks as per the client standards to achieve Service Excellence, as well as general administrative duties Be a backup to Team Coordinator by helping to keep the relevant KPIs updated and perform analysis and preparation of management information reports as requested using various reporting tolls and methods Participate and provide support to process improvement projects Contributing to technical support and procedural best practice and support Provide new ideas and support the Management Team regarding execution Accountable to have a backup for your senior tasks (within admins). Perform more complex and time-consuming tasks Act as point of reference for technical and procedural best practice for other team members within the Policy Administration Team Support new staff training and actively participate on new tasks transition Maintain and update process documentation Qualifications Economic studies (e.g. finance, accounting or similar domains) - BA Proficient in written and spoken English & Spanish (C1) Experience in insurance industry Good interpersonal skills with the ability to work as a member of various teams Excellent accuracy and attention to detail and Quality to produce high quality output even when dealing with high volume and under pressure Curious, willing to learn and showing a challenging conventions spirit Ability to organize, prioritize and plan workload to meet deadlines Personable, able to develop rapport easily and build relationships Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands‐on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. #J-18808-Ljbffr