Cloud Support Infrastructure Expert

Inetum is a European leader in digital services , supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

We are looking for an experienced Application Support Engineer.

• Provide L1/L2 application support for business-critical banking applications in a 24/7 environment.
• Monitor application and infrastructure health, ensuring high availability and service quality.
• Investigate, troubleshoot, and resolve incidents, service requests, and production issues within agreed SLAs.
• Support production deployments, releases, and change management activities.
• Develop and maintain automation solutions using Ansible, Terraform, Python, and Bash.
• Participate in disaster recovery planning, testing, and execution activities.
• Collaborate with global technology, infrastructure, and business teams to ensure seamless operations.
• Contribute to continuous improvement initiatives focused on operational efficiency, resilience, and reliability.
• Maintain operational documentation, procedures, and knowledge base articles.
• Ensure compliance with ITIL best practices and operational standards.

Qualifications

• 5+ years of experience in IT Operations, Application Support, Site Reliability Engineering, or Software Engineering.
• Strong expertise in Linux environments, including CLI administration and shell scripting.
• Proficiency in Python and Bash scripting.
• Solid experience with CI/CD tools such as Jenkins, Travis CI, or Concourse.
• Hands-on experience with Infrastructure as Code and automation tools, including Ansible and Terraform.
• Practical experience with Docker and Kubernetes (K8s) in production environments.
• Strong knowledge of cloud platforms such as AWS, Azure, Google Cloud Platform (GCP), or IBM Cloud.
• Experience designing, deploying, and automating scalable and resilient infrastructure solutions.
• Familiarity with monitoring and observability tools.
• Experience supporting mission-critical applications within financial services or banking environments.
• Strong analytical, troubleshooting, and problem-solving skills.
• Results-oriented mindset with a strong focus on service reliability and operational excellence.
• Fluent English communication skills.