Work for L'Oréal as a Beauty Advisor (German market) in Porto, Portugal

Benefits

• Comprehensive training: 15 working days (80 hours) to integrate into Teleperformance Portugal, including software training, product training and customer management training.
• Working hours: 40 hours per week, Monday to Sunday, from 8 a.m. to 8 p.m.
• Holiday and Christmas bonuses: Equivalent to your basic salary, paid as a monthly percentage in addition to your salary.
• Meal allowance: £7.00 per day, paid tax-free via a debit card.
• Health insurance: Available from the first day of your employment contract.
• Place of work: Teleperformance Douro building in Porto.

Your day to day

• Customer contact: Communicate with customers via live chat, phone, email, web forms and social media.
• Request management: Process customer requests for information and complaints.
• Excellent service: Provide accurate and timely beauty and product advice.
• E-commerce support: Answer questions about returns, deliveries or refunds.
• Product care advice: Make recommendations on products, alternatives or special features.
• Database maintenance: Handle data-related enquiries (GDPR, newsletter unsubscriptions, data breaches).
• Registration of health reports: Document health-related conditions.

Your profile

• Native German speaker with excellent communication skills
• Good English skills (at least B2 level: written, spoken and reading)
• Customer-oriented with strong problem-solving skills
• Empathy and focus on customer satisfaction
• Team player, good IT skills and competence in using reporting tools
• Flexible and willing to work shifts
• Preferred qualifications:
• Experience in the cosmetics and luxury goods industry
• Knowledge and experience with digital and social media
• Previous experience in customer service

Discover and explore new countries by working abroad.

In your free time discover new beaches to enjoy the good weather, like the local culture and gastronomy, learn a new language. 

Working in Portugal ‍

Start your day at one of the many vintage style cafes in the city. Sip your galão in between taking bites of sweet bolos. Head to the office in good spirits and enjoy a productive day with your coworkers. After work, head to the beach to relax, disconnect, and recharge. Working in Lisbon is the opportunity to take your career to new heights and have some fun. It’s a work and travel experience like no other. It’s a win-win situation, moving abroad can benefit you in more ways than you think Discover a new culture.

Gain valuable work experience.

Expand your network.

Step out of your comfort zone.

Learn a new language.

Find out what really interests you & what kind of work will make you happy.