Turkish-Speaking Customer Support Specialist

About the project:

You will support Turkish-speaking clients of the biggest social media platform in the world. Providing technical support designed in a B2B approach to adapt to company's clients needs to sustain and expand their businesses as social media content creators.

What you will be doing:

• Supporting clients by multiple communication channels (phone or email)
• Provide support to content creators both in Turkish language and English language;
  
• Provide pre andpost-sales support for all self-service products;
  
• Provide productand tool support to improve customers' experience;
  
• Identify trendsand solve problems facing multiple SMB clients.

Requirements:

• Fluency in Turkish language (must be C2)
• Communicative level of English language (B2)
• You live in Lisbon, Portugal or you are ready to relocate there (residence permit/ EU Passport)
• Ability to communicate clearly and effectively
• We do NOT require previous experience, we will teach you everything

What we offer:

• Salary with accommodation provided by the company in Lisbon (discounted): 1138.66 euros/gross
• Salary without accommodation: 1436.16 euros/gross

CONTRACT:

• Initial contract with a duration of 12 months, permanent after 2 years (or 1 renewal)
• Private health insurance after contract signature (additionally to the standard insurance).

Note: EU citizenship or valid Residence Permit!

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.