IT Delivery Manager (Financial Services)

About KLx

KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines

.Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon

.
About Responsibiliti

es
Within our Financial Pole in Portugal, which brings together more than 100 professionals, the Delivery Manager will directly lead up to 30 team members, supported by team and technical leads. This unit operates as an extension of the IT department of our Crédit Agricole partner. In this context, the IT Delivery Manager acts as the Single Point of Contact (SPOC) ensuring that application development and delivery activities meet their needs and expectatio

ns.
Your main responsibilities will

be:
Operational Manag

• ementOversee capacity planning and resource alloc
• ationManage activity scheduling and delivery time
• linesEnsure quality of service across application development activ
• itiesProduce regular activity reports for Crédit Agricole Group stakeho

lders
Business Devel

• opmentAlign application delivery with the evolving needs of Crédit Agricole Leasing & Factoring pa
• rtner.Propose and implement new solutions to reinforce KLx's positioning and

value
Application Development & D

• eliverySupport development teams in projects and daily application d
• eliveryFacilitate collaboration between Crédit Agricole business stakeholders and technica
• l teamsIdentify, assess, and mitigate risks and issues in design, coding, testing, and dep
• loymentPromote best practices in the software development lifecycle (SDLC) to ensure quality and reli

ability
Sourcing & Provider Ma

• nagementManage Crédit Agricole's requests and recruitment in collaboration with stak
• eholdersOversee onboarding, equipment provisioning, and skill matrix management for internal and external r
• esourcesEnsure team care and professional dev
• elopmentCoordinate with providers and manage ramp‐up plans with KLx's Sourcing and

HR teams
HR M

• anagementSupervise internal staff in collaboration with operational
• managersLead recruitment processes and training in
• itiativesManage the training and team care calenda

r with HR
Contract & Governance

• ManagementDefine, produce, and val
• idate KPIsPrepare and lead governance committees with Crédit Agricole st
• akeholdersOversee timesheet management for internal and external

resources
Client

• Onboarding Drive transition and knowledge transfer plans with the Transition team in KLx to support Crédit Agri

cole Group.
8. Transversa

• l ActivitiesContribute to KLx's growth throughout strategic roadmap, new services
• , and offersSupport the communication plan and knowledge sharing across our K-Tech communities,

events, e

• tc. About You Degree in Computer Science, Information Systems, or a
• related field7+ years managing application development teams or large-scale software del
• ivery projectsBackground in banking, leasing, or insurance environments and awareness of cybersecurity, compliance, and regulatory requirements in financial services is
• a strong plus.Strong knowledge of the software development lifecycle (SDLC), Agile/DevOps practices, and C
• I/CD pipelinesFamiliarity with modern application architectures (microservices, APIs, cloud-native
• applications)Understanding of IT infrastructure integration (servers, storage, networking, cl
• oud platforms)Excellent communication and stakehol
• der managementStrong leadership, coaching, and mento
• ring abilitiesAdaptability and problem-solving mindset in multicultura
• l environmentsEnglish and Fr

ench advanced

• . What We Offer Competitive Salary + Bonus + Flex Benefits + H
• ealth Insurance;Hybrid working model, allowing you to combine onsite a
• nd offsite work;Open Space with a lovely location next to Tejo, 5 minutes' walk from Metro and Train Station, 15 minutes' drive from Humberto De
• lgado's airport;Canteen facilities (Bre
• akfast + Lunch);Parking upon request (option to charge e
• lectrical cars);Free coffee, hot choco
• late and fruits;Training (Hard a
• nd Soft Skills);International environment with more than 1
• 5 nationalities;A people oriented and friendly work